Exchange and Return Policy

At The Herb Co., we take pride in the quality of our products. However, if you receive a damaged, defective, or incorrect item, we’re here to help.

Eligibility for Exchange / Return

• Requests must be raised within 48 hours of delivery
• Product must be unused, unopened, and in original packaging
• Invoice or order confirmation is required

Non-Returnable Items

• Opened or used products
• Products damaged due to misuse or negligence
• Items purchased during clearance or sale (unless damaged)

Process

1. Email us at support@theherbco.in with your order number and images of the issue
2. Our team will review the request
3. Upon approval, we will initiate a replacement or refund

Refunds (if applicable) will be processed to the original payment method within 7–10 working days after approval.